I know several people who have had problems with pay-outs, delays mostly, they have felt that the company has to make several transactions until they can get their money.
Secondly, I have personally a very bad experience. No whining, because I am partly to blame myself, still I found their service and ethics very bad. I placed a bet on a Japanese player at 125/1 beyond the maxium limit, but the bet was accepted and I heard nothing before the start of the tournament. I admit, I didn't know that their rule is that they can at any time cancel WINNING bets where the player has exceeded the max. limit but they don't touch losing bets...
So I didn't win L3000, they voided my bet after the tournament. And then, when I complained, they locked my account and wouldn't open it until I had confirmed that I accepted their rules. In my book, that is pretty close to black mail...but since I had no case legally, I did so, the account was re-opened, and I have tripled my account credits since then.
"Rubber rules" or not at bookies, I have a hard time accepting, out of principle, that a bet is accepted (i.e. a contract is made according to normal "contract law"), and then they void it post facto. I think this is only acceptable in a "blatant error" case, and even then, bookies should use this rule only when very necessary. When you place a bet at GG, you receive an e-mail where YOU have to say if anything is wrong, but apparently they are not responsible for checking bets de facto. Strange way of placing the responsibility on the customer....
I have spoken to leading golf tipsters about my case, and they said that there is nothing to do since GG has covered themselves with the rule in question, but these experts also said that they had never heard of such a rule and that they found it "highly unethical".
Furthermore, the fact that they only cancel winning bets over the max. limit but profit from losing bets is to me extremely hypocritical and almost surreal in a business environment.
One last thing, it seems to be a very small company with a very operational CEO.
In conclusion, following this week, I will pull out my money - also since it seems to be a pretty small company, I won't risk them going bankrupt.
PS: I there are people with legal expertise in here - is there no chance that the "contract law" aspect in my case could overrule Golfing Gods' set of rules?
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